Agiliti
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Customer Experience Research Specialist |
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| Job Information |
| Post Date: | May 30, 2023 | Type: | Full time |
| Start Date: | - n/a - | Salary: | EMail Us |
| Location: |
US - Minnesota - Minneapolis/St. Paul
| Job Reference: | MRC43025 |
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| Job Details |
Description
DESCRIPTION:
RESEARCH
Identifies and applies appropriate research methodologies (both qualitative and quantitative) to support or consult on voice of customer business needs.
Collects and synthesizes quantitative and qualitative customer data (primary and operational), uncovering insights to formulate customer priorities.
Facilitates customer interviews and synthesizes information into key findings.
Creates customer journey maps to uncover and improve moments of truth and to use as a basis for strategic planning.
Identifies and develops key metrics/dashboards that monitor performance and effectiveness against customer goals and needs.
COMMUNICATION/ACTION
Facilitates understanding of what is important to customers and how the organization is performing relative to customer needs.
Ensures stakeholders understand how to interpret and apply voice of customer (VOC) data.
Assures the organization integrates the voice of the customer as part of all experience design activities.
Simplifies complex data into actional feedback.
PROJECT/PROGRAM MANAGEMENT
Manages all aspects of customer surveys to include administration, reporting and continued improvement (relationship, transactional and ad-hoc).
Manages customer reference program (administration and ongoing enhancements).
Manages and supports customer advisory board initiatives.
Project manages all other CX projects as assigned.
COMPANY OVERVIEW:
Agiliti is a leading expert in the management, manufacture, maintenance, and mobilization of mission-critical, regulated, reusable medical devices. We offer healthcare providers a comprehensive suite of medical equipment management and service solutions that help reduce capital and operating expenses, optimize medical equipment utilization, reduce waste, enhance staff productivity, and bolster patient safety.
We ensure healthcare providers have the best-in-class critical medical equipment they need to care for patientswherever and whenever its neededwith a service model that helps lower costs, reduce waste and maintain the highest quality standard of medical device management in the industry. We are motivated by a belief that every interaction has the power to change a life, which forms the cornerstone of how we approach our work and frames the lens through which we view our responsibility to make a difference for the customers, patients and communities we serve.
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Contact Information
Agiliti
State/Province: Minnesota
Country: United States
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