Reeve and Associates
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Customer Success Manager
Job Information
Post Date:Apr 05, 2022Type:Full time
Start Date:- n/a -Salary:80-120K
Location: US - New York - New York (Remote) Job Reference:RA2172

Job Details
Description

Position: RA2172
Title: Customer Success Manager
Salary: 80-120K
Location: NY - New York (Remote)

Youth focused market research company providing syndicated and custom research for clients such as Spotify, Google, Facebook, Pinterest, Disney, Kraft Heinz, etc. is looking for a Customer Success Manager to join there growing sales team. This role is responsible for the creation and ongoing management of high-impact programs success metrics for this role include platform adoption, CSAT, net ARR retention, and business impact. The customer success manager will own a portfolio of customers, acting as the primary point-of-contact and representing the highest level of accountability on the customer team. This role can be remote anywhere in the USA.

RESPONSIBILITIES:
  •         Responsible for a portfolio of customers, establishing and managing a Success Program for each. This is a collaborative customer-facing effort involving the Customer Success Team, Research Team, and Product Team. This effort includes the organization and delivery of comprehensive Quarterly Business Reviews.
  •         Focus on driving customer engagement to positively impact customer retention, revenue growth, and adoption
  •         Proactively monitor and identify usage trends in order to uncover opportunities, renewal risks, while supporting greater adoption rates
  •         Manage escalations and project-related activities such as milestone-definition, KPI tracking/reporting, and program budget utilization
  •         Champion and advocate for customer requirements within
  •         Documenting and tracking within a Salesforce CRM system, which will be critical to your success

REQUIREMENTS:
  •         3+ years of professional work experience in Customer Success, Account Management, or Customer Support type roles at a market research firm
  •         Experience defining KPI-driven goals and composing/evaluating efforts across functions.
  •         Strong presentation skills, including the ability to create polished PPT/Google Slide decks.
  •         Ability to build relationships at multiple levels in a customer organization
  •         Strong quantitative skills, including the ability to tell compelling stories with data
  •         Excellent verbal and written communication skills
  •         Customer-centric principals demonstrated by active listening
  •         Positive energy and an eagerness to learn
  •         Background or interest in market research
  •         Familiarity with data visualization tools like Tableau
  •         Experience in client onboarding, training and support roles
  •         Studies in Market Research, Marketing, Psychology, Sociology or related


Skills


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Contact Information
Reeve and Associates

City: Stamford
State/Province: Connecticut
Zipcode: 06905
Country: United States
Email: resumes@reevejobs.com

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