The Manager is an expert communicator and client delivery leader, adept at working in small teams of talented associates. In addition, the Manager is experienced at evaluating stakeholder (including brand consumers and customers) measurement data, is familiar with the main KPI’s that marketing and brand managers are used to working with and developing actionable recommendations for communications and marketing executives. In addition, he\she has a deep interest in CSR and Sustainability and on the multichannel media ecosystem. In this role, she\he will advise executives for the world’s largest companies with The RepTrak Company gold standard of reputation measurement, RepTrak®, as the basis for performance benchmarks and strategic recommendations.
RepTrak provides all Client Services team members with ongoing training and education in data analytics and methodology, communications measurement, reputation management and corporate communications disciplines, and ESG practices and metrics as part of a comprehensive commitment to overall team development. The RepTrak Company associates have the opportunity to work with other teams across all global offices offering the employees a truly global career experience.
Specific Responsibilities include:
- Reputation Management Insights – guide client discussions on corporate communications and reputation best practices including: Industry impact, stakeholder messaging and mapping, communication channel performance, aligning corporate reputation to corporate social responsibility levers, reputational risks, building the business case for reputation and reputation governance.
- Client Delivery –Collaborate on qualitative and quantitative research analysis identifying key insights from stakeholder data. These insights are packaged into client deliverables and presented to the clients in actionable, data-driven reports, expert advisory, and executive workshops. The ability to respond to client questions and inquiries in coherent and concise answers is essential.
- Client Project Management – In conjunction with Project Management colleagues, manage quantitative research projects, questionnaire and sample design, translations, survey programming, data collection, analysis plan development and reporting.
- Analytical Insight & Visualization Development – Define the most compelling, actionable insights on which to build recommendations by guiding the quantitative analysis through standard analytical techniques, leveraging analytical software and tools.