The Reptrak Company
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Client Manager-Reputation Insights
Job Information
Post Date:Jul 31, 2021Type:Full time
Start Date:- n/a -Salary:- n/a -
Location: US - Illinois - Chicago Job Reference:- n/a -

Job Details

The Manager is an expert communicator  and  client  delivery  leader,  adept  at  working  in  small  teams  of talented   associates.   In   addition,  the   Manager   is   experienced   at   evaluating stakeholder  (including  brand  consumers  and  customers)  measurement  data,  is familiar with the main KPI’s that marketing and brand managers are used to working with   and   developing   actionable   recommendations   for   communications   and marketing  executives.  In addition,  he\she  has  a  deep interest in CSR  and  Sustainability  and  on  the  multichannel  media  ecosystem.  In this role, she\he  will  advise  executives  for  the  world’s largest  companies  with  The RepTrak  Company  gold  standard  of  reputation  measurement,  RepTrak®,  as  the basis for performance benchmarks and strategic recommendations.

RepTrak  provides  all  Client  Services  team  members  with  ongoing  training  and education  in  data  analytics  and  methodology,  communications  measurement, reputation  management  and  corporate  communications  disciplines, and ESG practices and metrics  as part  of  a comprehensive commitment to overall team development. The RepTrak Company associates have the opportunity to work with other teams across all global offices offering the employees a truly global career experience.

Specific Responsibilities include:

  • Reputation Management Insights – guide client discussions on corporate communications and reputation best practices including: Industry impact, stakeholder messaging and mapping, communication channel performance, aligning corporate reputation to corporate social responsibility levers, reputational risks, building the business case for reputation and reputation governance.
  • Client Delivery –Collaborate on qualitative and quantitative research analysis identifying key insights from stakeholder data. These insights are packaged into client deliverables and presented to the clients in actionable, data-driven reports, expert advisory, and executive workshops. The ability to respond to client questions and inquiries in coherent and concise answers is essential. 
  • Client Project Management – In conjunction with Project Management colleagues, manage quantitative research projects,  questionnaire and sample design, translations, survey programming, data collection, analysis plan development and reporting.
  • Analytical Insight & Visualization Development – Define the most compelling, actionable insights on which to build recommendations by guiding the quantitative analysis through standard analytical techniques, leveraging analytical software and tools.

  • 3+ years of proven evidence based advisory experience delivering senior client level insights and recommendations.
  • Command of reputation\ brand communication concepts including stakeholder management with a specific focus on the general public, messaging campaign management, marketing alignment and ESG.
  • Ability to understand how to communicate complex data in a straightforward style to effectively communicate analytical outputs to clients and team.
  • Experience in


The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive

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Contact Information
The Reptrak Company

State/Province: Massachusetts
Country: United States

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