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Customer Service Representative
Job Information
Post Date:Apr 30, 2019Type:Full time
Start Date:- n/a -Salary:EMail Us
Location: US - Minnesota - Minneapolis/St. Paul Job Reference:MRC33115

Job Details

The Customer Service Representative (CSR) is responsible for all communication, recruiting/hiring and training of field representatives conducting mystery shops or specialty project work for BestMark. Customer Service Representatives are fully responsible for monthly completion of all mystery shops in assigned territories, including daily tracking and communication with field representatives, to ensure pre-defined client deadlines are met.

Assign available project work to field representatives and communicate assignment methodologies and requirements
Ability to comprehend complex profile and assignment criteria
Ability to utilize online scheduling interfaces and other technology platforms to review, track, and assign project work
Ensure assignments are performed by client-driven deadlines, with 100% completion rate
Complete daily overdue assignment tracking for assigned territory/clients, and facilitate cancellations, as necessary
Determine and apply budget allotment incentive monies (e.g. bonuses and incentives) to assignments, as needed
Answer incoming phone calls and email correspondence from field representatives, as well as respond to daily voicemails
Conduct outbound calling as needed, to fill open assignments or specialty project work
Identify, screen and communicate with high value new hire field representatives to increase engagement and build stronger shopper database
Identify and communicate with Operations Manager regarding opportunities and initiatives to develop and implement stronger field representative engagement
Identify process improvement opportunities or best practices, and share with colleagues
Identify and escalate recruiting locations to Operations Manager
Maintain and communicate daily/weekly production metrics
In coordination with colleagues, create and deploy shopper email campaigns
Identify opportunities for enhancing BestMarks referral program to expand the eligible field representative database
Participate in estimate risk review process, as needed
Perform all other duties as assigned or required



Contact Details / Apply for this Job
Contact Information

City: Minneapolis/St. Paul
State/Province: Minnesota
Country: United States

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