Republic Finance
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User Experience Researcher
Job Information
Post Date:Mar 31, 2019Type:Full time
Start Date:- n/a -Salary:EMail Us
Location: US - Texas - Dallas/Fort Worth Job Reference:MRC3318

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Job Details
Description


DESCRIPTION:
The User Experience Researcher will be a critical team member responsible for planning and executing research that will lead Republic Finance in our journey to build a deep understand of our customers: who they are, their needs and desires, and how they evaluate the lending options available to them. Youll work directly with designers and product teams to focus product development on customer benefits and problems to deliver value-adding solutions with measurable outcomes. You will be a voice and advocate for our customers in planning and product development, translating Republic Finances brand and enthusiasm for helping our customers into authentic digital interactions that delight customers and bring humanity to the forefront! Job responsibilities are as follows:

Establish and implement an overall research strategy
Work closely with the product and development teams to find opportunities for research
Conduct stakeholder interviews to understand and align with business goals
Assist in the selection of a UX research tool provider
Select and manage partnerships with UX research vendors and/or contractors
Define UX benchmarks and critical metrics to measure success over time
Develop a well-crafted research plan with clear objectives
Recruit targeted end-users for specific research studies
Develop and conduct in-depth, qualitative studies and customer interviews
Plan and lead moderated and un-moderated usability sessions
Design and implement quantitative surveys for ongoing feedback
Extract insights about user behaviors from web instrumentation tools
Work with the product and design team to craft personas and develop journey maps to communicate insights across the product and development teams
Present research findings to the larger team, partners and executives
Translate user insights into meaningful recommendations for the product team
Work with partners to translate action items into real solutions that improve the customer experience

COMPANY OVERVIEW:
At Republic Finance, we are building a leading consumer lending company. In business for over 60 years, we are proud to be a trusted lender in over 200 communities across the Southeastern United States! We specialize in providing flexible lending solutions and incomparable customer service. Driven by our shared mission to pursue excellence for our team, our customers, and our performance, Republic Finance is transforming into a modern, fast-growing business. We thrive on teamwork, collaboration, and accountability. We hold dear the trust our customers place in us, and we strive to strengthen those relationships by building a deep understanding of our customers needs.


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Contact Information
Republic Finance

City: Dallas/Fort Worth
State/Province: Texas
Country: United States
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