Navy Federal Credit Union
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Member Research Strategist II
Job Information
Post Date:Mar 30, 2019Type:Full time
Start Date:- n/a -Salary:EMail Us
Location: US - District of Columbia - Washington Job Reference:MRC22857

Job Details

To provide expert research project management and strategic primary research guidance to internal business partners. To act as the voice of the member (and potential member), while providing assistance to business partners who make decisions about Navy Federals strategies and operations.


1. PLANNING Provides research support and strategy planning to business partners to help in their decision making process to solve business issues, meet project objectives and/or strategic initiatives.
Leads consumer research projects from inception to presentation focusing on providing insights that will have a significant impact on business decisions
Collaborates with internal stakeholders and management to provide marketing research expertise to support their product and business initiatives
Assesses business needs and objectives and advises on application of appropriate research techniques to support decision-making; identifies/obtains material, systems and intellectual resources required
Sets project objectives and designs structure of each research plan in response to business needs
Writes research proposals, reviews, and explains research strategy required to meet project and business objectives.

2. EXECUTION Directs research projects and collaboration with staff, stakeholders, management and external consultants.
Recommends and uses appropriate quantitative or qualitative techniques to meet research objectives
Writes questionnaires, banner plans, screeners, discussion guides, and all other research materials required to execute the study
Obtains sample lists necessary to conduct research
Manages fieldwork, including programming and testing of quantitative studies and oversight of data collection; and recruitment/logistics for qualitative studies
Ensures integrity of data, guides selection of skilled moderators, trouble-shoots to solve process issues, and ensures deadlines are met
Develops analysis plan and, as necessary, oversees applications of advanced analytics
Manages consultants, vendors, agencies and members of internal cross-functional teams to ensure the research design and analysis supports research/business goals
Sets the frequency and most effective reporting methods to communicate results for staff and/or management review at each milestone of the study process.

3. DRIVING INSIGHTS Communicates and summarizes research study results for business partners and provides actionable business insights to support decision making objectives.
Analyzes and summarizes study results and evaluates effectiveness of research strategy in achieving business objectives
Interprets and applies study results effectively, providing actionable insights to influence business initiatives
Identifies key findings from research and applies most appropriate/effective presentation method to communicate results to a variety of audiences (e.g. staff, stakeholders and senior management)
Socializes results of research with key stakeholders, and formulates recommendations; obtains acceptance and/or provides alternatives for implementation with input from senior management

4. Performs other related duties as assigned.

Level II:
Identifies needs, executes projects/programs and delivers analysis in support of research efforts.
Anticipates business issues and identifies solutions
Leverages analysis and statistics to improve business performance
Performs independent analysis with moderate guidance and instructions from higher level analysts and/or management for projects beyond regular scope
Defines scope and determines appropriate analytical methods, tools and techniques
Uses diverse quantitative and qualitative applications and techniques to accomplish research objectives.

Synthesizes results of analysis, develops and makes recommendations and presents results.
Conducts analysis for the entire life cycle of research projects with minimal guidance from senior team members
Communicates status of projects, metrics, and/or abstract concepts to non-technical audience in clear and useful language and visual mediums
Delivers recommendations and alternatives to solve unique and complex problems for project team
Adapts and/or modifies standard tools, techniques, etc.

Collaborates with management to provide insights impacting management decisions.
Participates in, and in some cases, leads, strategic and tactical projects and initiatives
Defines project objectives and develops project strategies, outlines scope of primary and follow-up projects
Provides consulting to management on varied research scenarios
Participates in outside vendor assessment
Provides guidance and training to lower level strategists/analysts.



Contact Details / Apply for this Job
Contact Information
Navy Federal Credit Union

City: Washington
State/Province: District of Columbia
Country: United States

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