Independently, collects, mines and analyzes all relevant internal, external market, utilization, financial, quality and relevant statistics to develop decision support and secondary market research analyses.
Conducts data analysis, market characteristic studies, competitive analyses, statistical modeling, qualitative and quantitative research, demand and feasibility studies under the guidance of department managers and provides consultative support to department coordinators.
Develops market, demographic, competitive, product, service and facility feasibility, supply and demand, forecast modeling studies and resulting spreadsheets, reports, GIS graphics and presentations.
Conducts consumer, physician, employer, patient and all other relevant market quantitative and qualitative primary research studies. Responsibilities include survey design, data collection, statistical analyses, report and presentation development.
Functions independently as consultative support to regions, centralized business units, product, service or market and business development and planning process.
Supports customer satisfaction and loyalty insights process, through data mining and reporting under the guidance of manager.
Provides support in business planning, strategic planning and system strategic initiatives.
Initiates and oversees market research activities of vendors.
Demonstrates a strong commitment to customer service and develops and maintains positive, effective relationships with all clients.
Responds to ad hoc requests, educates clients to ensure appropriate use of data, research recommendations, or applications.
Maintains confidentiality when accessing patient information and adhering to Advocate Aurora Health confidentiality requirements.
Advocate Health Care, the largest health system in Illinois and one of the largest health care providers in the Midwest.
Our Corporate Support & Operations Services are equally committed to advancing Advocate's goal of building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.