2009 Market Research Supplier Report Card

Below are the nearly 100 market research suppliers evaluated in the 2009 Market Research Supplier Report Card Survey. More than 60 received a sufficient number of evaluations for their satisfaction scores to be included within the 2009 Supplier Report Card.
(see actual question below).

Full Service Satisfaction Scores
Reported

Abt Associates No

BASES Yes

Brain Juicer No

Burke Yes

C&R Research Services Yes

Data Development Corporation No

Data Monitor Yes

Decision Analysts Yes

Directions Research Yes

Eric Marder Associates No

GfK Yes

Gongos No

Guideline No

Harris Interactive Yes

InsightExpress No

Int'l Communications Research (ICR) No

Ipsos Yes

Kelton Research No

Knowledge Networks No

Lieberman Research (East/West) Yes

Maritz Yes

Market Strategies Yes

MarketCast No

MarketTools Yes

Millward Brown Yes

Morpace No

MVL Group No

National Analysts No

National Research Corp No

NPD Yes

Opinion Research No

OTX No

Phoenix Marketing No

Q Research Solutions No

Research International Yes

Simmons Market Research No

Synovate Yes

TNS Yes

Vision Critical No

Walker Information No

Westat No

Syndicated Satisfaction Scores
Reported

comScore Yes

DataMonitor Yes

Forrester Yes

Frost & Sullivan Yes

Gartner Yes

Hitwise No

IMS Health No

Information Resources (IRI) Yes

J.D. Power Yes

JupiterResearch Yes

Nielsen Yes

Scarborough Yes

Online Survey Software Satisfaction Scores
Reported

"In-House" Proprietary Software Yes

Apian No

CfMC Survent Yes

ConfirmIt Yes

eSurveysPro No

EZSurvey No

Global Market Insite (GMI) Yes

Inquisite Yes

InsightExpress Yes

Nebu Yes

Perseus Yes

Qualtrics No

QuestionPro Yes

Raosoft No

SAS Yes

Sawtooth Software Yes

Snap Yes

SPSS Yes

StatPac No

SurveyGizmo Yes

SurveyMonkey Yes

SurveyWriter Yes

Vision Critical Yes

Vovici Yes

Voxco No

WebSurveyor No

Zoomerang/Ztelligence Yes

Online Sample Satisfaction Scores
Reported

Authentic Response Yes

Epocrates Yes

e-Rewards Yes

Experian Yes

GMI (Global Market Insite) Yes

Greenfield Online Yes

LightSpeed Yes

Luth Yes

MarketTools/Zoomerang Yes

OTX Yes

Research Now Yes

Survey Sampling (SSI) Yes

Toluna Yes

Western Wats Yes

** Note: Firms with an insufficient number of evaluations were not included within the 2009 Supplier Report Card.

Satisfaction Questions:
1. Please select up to five (5) providers of [Supplier Segment] you have used in the past year. [Select from list or enter value for 'Other: Please Specify']
2. For each company, please indicate how satisfied or dissatisfied you are with the specified attributes. [Overall Satisfaction plus five additional attributes]

Very Satisfied

Satisfied

Neutral

Not Satisfied

Not At All Satisfied

The research was conducted between July 7 and July 24, 2009 with 801 market research professionals (both suppliers and buyers across all industries) completing an online survey. The survey completion rate was 82.6% and the aggregate data have a tolerance of +/- 3.5%.

For a complete list of industries or to obtain a copy of the in-depth report addressing a wide array of market research topics, please contact:

Mike Carroll
Director Sales and Marketing
1-800-872-5401
mcarroll@marketresearchcareers.com

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